Shipping & Returns policiesHome / Shipping & Returns policies
Important update about Nike products shipping:
From January 1, 2020, Nike products from this website can’t be shipped outside European Union. All Nike products from non EU orders will be cancelled. Sorry for the inconveniences.
Select your country:
1. To receive info about countries not listed please contact us.
2. VAT will not be refunded on international orders.
3. Import taxes is on buyer responsibility.
4. The listed prices may change according to the quantities and weight of the products.
5. NIGRA MERCATO may at any time modify any relevant conditions, information or shipping terms. All previous versions shall be replaced by the current version.
1. About order shipping
The shipping of international orders is made by express courier at the address and holder provided in the purchase process. The delivery time is between 2 days and 1 week, depending on the destination zone. The delay in delivery due to reasons beyond the control of Nigra Mercato does not imply cancellation of the order or compensation.
The orders are considered delivered when the customer signs the document of reception of the goods. It is the customer's responsibility to check the condition of the packages and any anomalies due to damage to the material or failure to correspond with the delivery note.
2. Returns & cancellations policies
In compliance with current regulations, you have a period of 14 days from the date of receipt to return the goods. The return must be communicated via e-mail (email@example.com) to Nigra Mercato. The return must be made in its original packaging, sealed and in perfect conditions. Within a maximum period of 7 days from the reception of the return, Nigra Mercato will reimburse the cost of the product.
Your must return the goods to: NIGRA MERCATO // Lope de vega 29 - 28014 Madrid, Spain - Timetable for receiving returns 11:00 - 20:00 from Monday to Saturday. No returns will be received outside these hours or at other pick-up points.
Returns of online orders cannot be delivered by hand to the physical store.
Nigra Mercato will pay the shipping and return costs in case of defective product or error in the order. If the causes are subjective reasons of the customer, we will not reimburse the shipping and return costs.
1. Place a new order with the correct size.
2. Make a return as indicated in this document.
You can cancel an order within minutes of placing it by sending an email to firstname.lastname@example.org . If the order has been dispatched, we will not be able to cancel it and you will have to proceed to make a return once you have received it.